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We ship Fast, Australia-wide from Caboolture, Queensland. Flat-rate shipping options give you value and speed, while all orders are tracked and supported by our local team.
We currently ship within Australia only. Orders are dispatched from Caboolture, Queensland. International shipping is not available.
One business day
Express Orders placed before 12:00 PM (QLD) are processed the same day; after this, the next business day
Monday–Friday, excluding weekends and public holidays
VIP Express Premium terms: If we cannot dispatch by the close of the next business day, your $24.95 shipping fee will be refunded. Applies only to "In Stock" items and excludes weekends/public holidays.
| Service | Includes | Best for | Price (inc. GST) |
|---|---|---|---|
| Standard Delivery | Australia Post (road) | Non-urgent, budget-friendly | $15.95 |
| Express Delivery | Metro: Express AusPost Rural/Bulky: Direct Freight Road Express |
Speed & value (most popular) | $19.95 |
| VIP Express Premium | Priority handling Metro: Express AusPost Rural/Bulky: Direct Freight Road Express |
Urgent orders; fastest dispatch guarantee | $24.95 |
| Pick Up | Collection from Caboolture DC | Local customers | Free |
All timeframes are estimates after dispatch and exclude carrier delays, severe weather, and public holidays.
A tracking link is emailed at dispatch. You can track your order with Australia Post or Direct Freight Express using the provided links.
Parcels will be left at your selected shipping location unless provided with specific delivery instructions requiring a signature. Missed deliveries may require depot collection.
Orders are not covered for loss or damage by default. You can select Shipping Protection insurance for only $4.39 at checkout, which covers damage, loss and theft during transit.
For records (no credit accounts required)
On selected products
To reduce downtime
Online pricing you can trust
Fast shipping nationwide
We use Australia Post and Direct Freight Express. Carrier choice depends on your address, parcel size, and service level.
Last updated: 20/09/2025
Yes. We currently offer free standard shipping (valued at $15.95) when you spend $290.00 plus GST or more on Clipsal products in a single invoice.
Standard Delivery - $15.95 inc GST Australia Post - standard road service Non-urgent orders or if you’re on a budget
Express (AusPost metro, non-bulky): Brisbane Metro next day; Sydney, Melbourne, Adelaide, Canberra, Newcastle, and Townsville within 1–2 business days; Perth, Darwin, and Tasmania within 2–4 business days; remote/regional within 2–5 business days.
Standard & Direct Freight (rural/bulky): Metro 1–2 business days; Regional 2–7 business days; Remote areas in TAS, WA, and NT 2–8 business days.
All timeframes are estimates after dispatch and exclude carrier delays, severe weather, and public holidays.
Yes. You can choose Express ($19.95) or VIP Express Premium ($24.95).
You can track your order/parcel easily once it has been dispatched.
If your order/parcel is lost or arrives damaged, we’ll work with you to resolve it quickly.
Orders are not automatically covered for loss or damage. You can purchase Shipping Protection at checkout for only $4.39 per order, which covers damage, loss, and theft in transit. If you selected Shipping Protection and your parcel is lost or arrives damaged, contact us with your order details so we can assist with a claim.
We dispatch orders fast Australia-wide, with metro deliveries via Express Post to Brisbane Metro next day; Melbourne, Adelaide, Canberra, Newcastle and Townsville typically arrive within 1-2 business days.
Orders placed before 12:00 pm (QLD) on business days are sent out the same day.
Need it urgently? Call us 1300 599 651 or chat online to discuss express options.
Yes, place your order and choose the Pickup option. We will contact you once your order is ready for dispatch, saving you from waiting around. Upon picking up the order from the store, you will be asked to produce a driver's licence. The driver's licence number, your name, and signature will be recorded before the order is released.
Orders placed before 12:00 PM (QLD) on business days are dispatched the same day.
Orders placed after the cut-off time, or on weekends and public holidays, are dispatched the next business day.
Same-day dispatch applies only to in-stock items.
For urgent jobs, we recommend ordering early to secure same-day processing.
Yes. All Sparky Direct products are 100% genuine, brand-new, and compliant with Australian Standards.
We source only from authorised suppliers and stock trusted brands, including Clipsal, Klein, RED, Oriel, Hager, and NLS.
Every item carries a full manufacturer's warranty, and datasheets or installation guides are provided where available.
This ensures that electricians, tradespeople and renovators receive safe, compliant products at the best prices—delivered directly to their door, saving them time and money.
We offer same-day dispatch, with a cut-off of 12:00 PM (QLD).
Because we ship directly from one centralised warehouse with a wide in-stock range, orders are processed and dispatched more quickly than competitors who rely on branch-to-branch transfers.
Our streamlined system covers all of Australia, including regional and remote areas, ensuring faster, more consistent delivery speeds nationwide.
Yes, Click & Collect or pickup is available at 15 Alta Road, Caboolture 4510 QLD.
Select the Pickup option at checkout and wait for your “Ready for Collection” SMS and email before arriving at the counter.
If a product is on backorder, we’ll notify you promptly and provide an estimated restock date.
You may receive split shipments, with in-stock items sent first and backordered products delivered later once they arrive from the supplier.
If timing is critical, you can request a substitute product or cancel the backordered line and receive a full refund for the cancelled product.
Delivery Authority
By default, all deliveries are sent with Authority to Leave (ATL). This means the parcel will be left unattended at your nominated address, and Sparky Direct cannot accept responsibility for loss or damage once it has been delivered.
Signature on Delivery
If you prefer, you may request Signature Required in the delivery instructions at checkout. Please note that if no one is available to sign at the time of delivery, the courier may charge an additional fee for re-delivery. These charges, if applicable, are the customer's responsibility.
Yes, we ship to Australia Post Parcel Lockers. No shipping to P.O. boxes if items exceed AusPost satchel limits.
Bulky products and items classified as dangerous goods must be delivered to a street address, as per carrier restrictions.
To avoid delays, please use the correct address type at checkout and avoid using P.O. boxes whenever possible.
Weekend delivery is not guaranteed. Most couriers operate Monday to Friday only.
Some metro courier networks may deliver on Saturdays, but this depends on the local depot and is not something we can guarantee.
Orders shipped on Friday usually arrive early the following week.
Yes. Sparky Direct ships Australia-wide, including regional and remote locations.
Delivery timeframes vary by location: metro, 1 -2 business days; regional, 2 - 4 business days; and remote areas can take longer, depending on carrier coverage. Some isolated postcodes may have limited service, so please check before placing a time-critical order.
If you’re unsure about delivery to your location, contact our team for confirmation.
Orders are processed within one business day. Express orders placed before 12:00 pm (QLD) are processed the same day. Orders placed after this cut-off, on weekends, or on public holidays are processed the next business day. You’ll receive a tracking email once your order has been dispatched from Caboolture, Queensland.