Why are your Prices so low?
Sparky Direct offers great prices across the board because we do not have accounts to chase and we want to offer competitive prices for all Electricians, tradesmen and retail customers - not just the ones who purchase in bulk for large projects. So if you are a single electrician you will get the same price as a contractor who has 20 electricians.
Sparky Direct also pays your credit card transaction fee as well as subsidies your freight charge.
Can we win trips and jackets etc?
No, Sparky Direct does not offer fancy trips to resorts, racing jackets, golf balls and hats like many of the well known larger wholesalers, who pay for these items usually from the pockets of the smaller electrical contractors or retail sales. However the money you will SAVE by shopping with us will allow you to choose where you want to spend your extra money as you probably have enough hats and jackets anyway.
How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket at the top right of every page. Your items will be listed in the basket, you can also edit them further from here.
How do I get to the checkout?
First locate the shopping cart basket. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
How do I edit my items?
You can then locate the shopping cart basket at the top right of every page. Your items will be listed in the basket, you can also edit them further from here.
How do I check the shipping cost on my items?
Please Click Here to see our Delivery Charges and shipping times
How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
Where are the products delivered from?
Our products are delivered from our warehouse in Morayfield QLD Australia or for larger orders delivered direct from the manufacturer, we have reasonable stock of all products at our warehouse. We do not deliver products from overseas.
I would like to visit your warehouse before I place an order to see the actual products before you send them to me. Is that Possible?
Yes, feel free to come and visit our warehouse and meet our staff. Sparky Direct is located at unit 5/30 Dickson Rd Morayfield QLD 4506. The pictures on our website may vary slightly to the actual goods.
Do you only sell no name products?
Sparky Direct sells a combination of well known brands like Clipsal, HPM, Cabac, Omega, Electra cables and many more. All our products have the manufacturer written in the description so you are aware of the brand prior to ordering. We also stock brands that have been tried and tested with many providing warranties of 10 years or more such as Pulset, Tri-pac, HEM and more. Please be aware that a lot of the so called cheaper alternatives are made in the same factories as the better branded products.
Do all your products comply with the relevant Australian Standards?
Yes, all products on this website have been tested by the respective companies that manufacture or import them. If you would like copies of the certifications or addition product information please contact us via ticket here
What if a product fails?
Please contact us straight away Via Ticket Here, return the faulty item and we will send you a replacement item upon inspection of the faulty item or offer you a complete refund. Replacement warranty and manufacturer warranty applies to products.
Are you Australian owned?
Yes, Sparky Direct is Australian owned. Sparky Direct employs over 17 Australian’s in our organisation.
What if I find a cheaper item elsewhere?
Please let us know and we will try to talk to our suppliers and try to get a better deal so we can pass it on to you. Please be aware that some other companies have specials from time to time in which they lose money and they hope to make it up on other more expensive items you buy at the same time. Sparky Direct has great prices on all products every day of the year.
I would like to purchase other electrical items not on your website. Can you add them to the site for us?
To maintain our speed of service and low prices we are very selective of our product range,Our range changes as the demand of a product increases. At this moment we are only selling products that are active on our website.
Keep up to date with all the newly added products, specials and promotions by joining our newsletter.
You can subscribe to the newsletter on the home page - right column.
What if I completed the payment and I selected the wrong product?
Simply Contact Us immediately or call 07 5428 3044 Mon-Fri 7 am -3pm. We can then easily refund and change the order as per your request. If the order has already been processed, you will be liable for any freight charges applicable to retrieve the goods.
How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order " section via "My Account" top menu navigation bar.
I need another copy of my receipt / invoice.
Log in as a member -in the Members section top right side of the page
Once logged in, click on "View your Orders" - under Welcome "your name" - in the members section
Find the order you require and click on "View Details"
you can then reprint this page as you require.
You have great prices and I want to buy some products but what if I am not happy with them ?
Most of the products on our website are already used by most Sparkie’s anyway. They have been tried and tested and all come with good warranties, should you try a product that you do not normally use and you are not 100% satisfied please contact us and we will arrange to replace them. Send your email via ticket here
Are the products insured?
Fastway couriers insurance covers parcels up to $1500.00 on the condition that the parcel is signed for by an authorised person from your company upon delivery. Fastway couriers and Sparky Direct will not be liable and all insurance will be void if you have chosen for the parcel to be left at a nominated location where an authorised person is not available to sign for the parcel i.e. Left on back step behind garage.
When will my backorder arrive?
We will contact you immediately if there is a back order item and advise the expected time frame for the product to be delivered..
How do I create an account?
Click on "My Account" located on the top right area of the website. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
Do you ship to my country?
We Only Ship within Australia.
What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
Visa or MasterCard via Braintree or Stripe payment services - (instant payment- May be a delay in Dispatch - as we may need to verify the credit card via a Drivers licence to match the shipping address and name on the order)
Pay Pal (Instant payment and dispatch)
Direct Deposit, (Delayed Payment - may take up to 72hrs for funds to clear into our account - Goods are only shipped once payments are cleared)
Bank Account Details: Suncorp Bank , BSB: 484-799, Account No: 611304127
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
All prices shown are GST Inclusive.
The GST amount paid will be indicated on your invoice at check out
We will NEVER sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
Sparky Direct have created a very secure buying environment. Our payment partner is the NAB and Paypal, this company handles your details on their servers when you pay by credit card. It's all secured with 128bit SSL. Sparky Direct will not see your details or credit card numbers - only the results of the order. the highest level protection for internet sales. The payment process is instant. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
Can I add to your testimonials?
Please do. Send all testimonials us here
I would like an account so I can get 30 days after the end of the month to pay my invoices. Do you offer accounts?
No, Sparky Direct does not offer accounts. If we did, our prices will increase to cover the additional paperwork and liability. Most Credit cards offer you 30 – 45 days interest free terms anyway similar to an account from a bricks and mortar wholesaler. Most credit cards also offer reward points you can then convert them to receive free gifts etc.