No Questions Asked!
30 Day Money Back Guarantee
At Sparky Direct, we stand behind Our product!
That's why we offer a 30 Day Money Back Guarantee.
Unsatisfied with your purchase?
Simply let us know..
- Contact us within 30 days of taking delivery
- Organise to return the product
- Receive either a store credit or refund of the purchase price of the product (excluding initial delivery charges and a re-stocking fee).
- The re-stocking fee for these products will be 10% of the original purchase price.
- Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted.
- To Avoid being charged the 10% restocking Fee -you can receive your Refund as a store credit. - When checking out you simply apply the credit to your new purchases... Easy.
Faulty Products / Warranty Claims
Lets us fix that for you
- Warranty on products is determined by the manufacturer.
- Contact us directly by phone or ticket to discuss your claim
- After you have received authorisation to return,
- Post back the product,
- We will return the product to the manufacturer and either refund or replace the item as per your instructions.
End-Of-Life / Discontinued Products
Please note that our 30-Day Money-Back Guarantee is subject to certain exclusions and limitations, as outlined below:
- End-of-Life, Clearance and Discontinued Products: Our 30-Day Money-Back Guarantee does not apply to products that are labelled or designated as "end-of-life," "discontinued," "Clearance," or any similar terminology that signifies the product is no longer being manufactured, supported, or sold by our company.
- Discretionary Exclusions: We reserve the right, at our sole discretion, to exclude certain products or product categories from our 30-Day Money-Back Guarantee due to factors such as limited availability, special promotions, or other circumstances that may affect our ability to offer a refund or replacement for the product.
- Other Terms and Conditions: The 30-Day Money-Back Guarantee is subject to our standard terms and conditions, including but not limited to our returns and refund policies. The guarantee only applies to purchases made directly through our official sales channels and is not transferable to subsequent owners or users of the product.
- Modification or Termination: We reserve the right to modify or terminate the 30-Day Money-Back Guarantee at any time, without prior notice, and at our sole discretion.
Customer Care team is available
Monday - Friday, 7am - 3pm
SPARKY DIRECT PTY LTD
15 Alta Rd
Caboolture Qld 4510
No Counter Sales - Pick Up Only
All orders must be placed online prior to pick up in store
Phone: 07 5428 3044
SEND A TICKET
Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount prior to refund.
- To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be installed or damaged in any way by the customer during the time the item is in the customer's possession. Please see Our Warranty Terms and Conditions in relation to warranty claims.
- Unless otherwise stated in a product listing, all products sold at Sparkydirect.com.au are able to be returned for change of mind purposes under this policy. Where a product listing specifically states that the product is not able to be returned under this policy (usually due to special order), then no returns for change of mind will be permitted. All returns are subject to the Sparkydirect.com.au Returns Policy Terms & Conditions, and the Sparkydirect.com.au Website Terms and Conditions.