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        30 Day Fuss Free Return


        No Questions Asked!

        30-Day Money Back Guarantee

        At Sparky Direct, we stand behind Our product!

        That's why we offer a 30-day money-back guarantee.

        Unsatisfied with your purchase?


        Let us know.
        • Contact us within 30 days of taking delivery.
        • Organise to return the product. Customer to pay return freight charges. Reasonable freight charges will be reinbursed should the product be deemed faulty upon inspection at our warehouse.
        • Receive a refund of the product's purchase price as long as the goods are in original packaging, haven't been installed or energised and are in a saleable condition, (excluding initial delivery charges and a restocking fee*).
        • Where a product listing expressly excludes returns under this policy, no returns will be permitted.

        Faulty Products / Warranty Claims


        Let us fix that for you
        • The manufacturer determines the warranty on products.
        • Contact us directly by phone or ticket to discuss your claim
        • After you have received authorisation to return,
        • Post back the product, 
        • We will return the product to the manufacturer and either refund or replace the item as per your instructions.

        End-of-life / Discontinued Products


        Please note that our 30-day Money-Back Guarantee is subject to specific exclusions and limitations, as outlined below:

        • End-of-Life, Clearance and Discontinued Products: Our 30-Day Money-Back Guarantee does not apply to products that are labelled or designated as "end-of-life," "discontinued," "Clearance," or any similar terminology that signifies the product is no longer being manufactured, supported, or sold by our company.
        • Discretionary Exclusions: We reserve the right, at our sole discretion, to exclude certain products or product categories from our 30-day Money-Back Guarantee due to factors such as limited availability, special promotions, or other circumstances that may affect our ability to offer a refund or replacement for the product.
        • Other Terms and Conditions: The 30-Day Money-Back Guarantee is subject to our standard terms and conditions, including but not limited to our returns and refund policies. The guarantee only applies to purchases made directly through our official sales channels and is not transferable to subsequent owners or users of the product.
        • Modification or Termination: We reserve the right to modify or terminate the 30-Day Money-Back Guarantee at any time, without prior notice, and at our sole discretion. 

        Contact Us


        Customer Care team is available
        Monday - Friday, 7 am - 3 pm

        SPARKY DIRECT PTY LTD
        15 Alta Rd
        Caboolture Qld 4510
        Australia

        No Counter Sales - Pick Up Only
        All orders must be placed online before pick up in-store.

        Phone: 07 5428 3044

        SEND A TICKET

        Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount before refund.

        Return Policy

        • To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be installed or damaged in any way by the customer when the item is in the customer's possession. Please see Our Warranty Terms and Conditions for warranty claims.
        • Unless otherwise stated in a product listing, all products sold at Sparkydirect.com.au can be returned for change of mind purposes under this policy. Where a product listing specifically states that the product cannot be returned under this policy (usually due to a special order), then no returns for change of mind will be permitted. All returns are subject to the Sparkydirect.com.au Returns Policy Terms & Conditions and the Sparkydirect.com.au Website Terms and Conditions.
        Latest SparkyDirect Business Reviews

        Rated based on 4479 reviews.

        Peter

        Quality company on 21 May 2024

        Great communication, great products, fast postage. Great company delivering great service. Highly recommended  [...]

        Umut Aydogan

        5 Star Google Review on 20 May 2024

        5 Stars [...]

        Gary Aisbitt

        5 Star Google Review on 20 May 2024

        Good prices, quick delivery [...]

        Ted Bouw

        5 Star Google Review on 20 May 2024

        Great price, great service, quality product [...]

        Jamie Wall

        5 Star Google Review on 20 May 2024

        Great prices. Very fast delivery. I will definitely use them next time. [...]

        Natasha Hurst

        5 Star Google Review on 20 May 2024

        Awesome service and delivery time. Highly recommend! [...]

        Bill Cots

        5 Star Google Review on 20 May 2024

        Great service and great prices Thank you Sparky Direct [...]

        S W

        5 Star Google Review on 20 May 2024

        Fast delivery- good pricing [...]

        Fay Ross

        5 Star Google Review on 20 May 2024

        Good product, reasonable price, quick delivery. Would do business again. [...]

        Mark Limpens

        5 Star Google Review on 20 May 2024

        Such an easy company to deal with and really quick delivery time. [...]