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        30 Day Fuss Free Return

        No Questions Asked!

        30 Day Money Back Guarantee

        At Sparky Direct, we stand behind Our product!

        That's why we offer a 30 Day Money Back Guarantee.

        Unsatisfied with your purchase?

        Simply let us know..
        • Contact us within 30 days of taking delivery
        • Organise to return the product
        • Receive either a store credit or refund of the purchase price of  the product (excluding initial delivery charges and a re-stocking fee).
        • The re-stocking fee for these products will be 10% of the original purchase price.
        • Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted.
        • To Avoid being charged the 10% restocking Fee  -you can receive your Refund as a store credit. - When checking out you simply apply the credit to your new purchases... Easy.

        Faulty Products / Warranty Claims

        Lets us fix that for you
        • Warranty on products is determined by the manufacturer.
        • Contact us directly by phone or ticket to discuss your claim
        • After you have received authorisation to return,
        • Post back the product, 
        • We will return the product to the manufacturer and either refund or replace the item as per your instructions.

        End-Of-Life / Discontinued Products

        Please note that our 30-Day Money-Back Guarantee is subject to certain exclusions and limitations, as outlined below:

        • End-of-Life, Clearance and Discontinued Products: Our 30-Day Money-Back Guarantee does not apply to products that are labelled or designated as "end-of-life," "discontinued," "Clearance," or any similar terminology that signifies the product is no longer being manufactured, supported, or sold by our company.
        • Discretionary Exclusions: We reserve the right, at our sole discretion, to exclude certain products or product categories from our 30-Day Money-Back Guarantee due to factors such as limited availability, special promotions, or other circumstances that may affect our ability to offer a refund or replacement for the product.
        • Other Terms and Conditions: The 30-Day Money-Back Guarantee is subject to our standard terms and conditions, including but not limited to our returns and refund policies. The guarantee only applies to purchases made directly through our official sales channels and is not transferable to subsequent owners or users of the product.
        • Modification or Termination: We reserve the right to modify or terminate the 30-Day Money-Back Guarantee at any time, without prior notice, and at our sole discretion. 

        Contact Us

        Customer Care team is available
        Monday - Friday, 7am - 3pm

        15 Alta Rd
        Caboolture Qld 4510

        No Counter Sales - Pick Up Only
        All orders must be placed online prior to pick up in store

        Phone: 07 5428 3044


        Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount prior to refund.

        Return Policy

        • To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be installed or damaged in any way by the customer during the time the item is in the customer's possession. Please see Our Warranty Terms and Conditions in relation to warranty claims.
        • Unless otherwise stated in a product listing, all products sold at are able to be returned for change of mind purposes under this policy. Where a product listing specifically states that the product is not able to be returned under this policy (usually due to special order), then no returns for change of mind will be permitted. All returns are subject to the Returns Policy Terms & Conditions, and the Website Terms and Conditions.
        Latest SparkyDirect Business Reviews

        Rated based on 3621 reviews.

        A reviewer

        5 Star Google Merchant Review on 4 December 2023

        Delivery was on Time Good value for money  [...]

        A reviewer

        5 Star Google Merchant Review on 4 December 2023

        Prompt service and product delivered in good time.  [...]

        A reviewer

        5 Star Google Merchant Review on 4 December 2023

        Great range at competitive pricing. Red Smoke Alarm was easy to install and comes with 10 year warranty and inbuilt lithium battery  [...]

        A reviewer

        5 Star Google Merchant Review on 4 December 2023

        Prompt delivery well packed  [...]


        5 Star Google Review on 4 December 2023

        Purchased Red Photoelectric Smoke Alarms 6pack non wired with remote. Great price, quick delivery, and relatively easy to link together and install once I got my head around it. It’s a 30 second window to link them all to the MASTER so don’t over think it just be fast to press the buttons of all oth [...]

        Mary O'Halloran

        5 Star Google Review on 4 December 2023

        Highly recommended!. Great customer service and great products! The store has a wonderful variety!. [...]

        Martin Krumm

        5 Star Google Review on 4 December 2023

        Very Quick delivery good price Excellent service [...]

        Graeme Rose

        5 Star Google Review on 4 December 2023

        Great service very quick  [...]

        Mark McCormick

        5 Star Google Review on 4 December 2023

        Received product on time and in good order. I ordered a pack of 5 Red interconnected smoke alarms with a controller. Easy to install and loving that I can now silence and test them all with one easily accessible device. Happy days!  [...]

        Mark Ross

        5 Star Google Review on 4 December 2023

        This was my first time using Sparky Direct and I have nothing but praise, from the ease of purchasing from their website through to the speedy delivery and the ease of installation of my products. Very happy to recommend. ⭐️⭐️⭐️⭐️⭐️  [...]