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        Frequently Asked Questions


        Simply go to our Contact us page on our website.

        Read all About Us.

        Sparky Direct offers great prices across the board because we do not provide credit accounts, we buy in bulk, we have knowledgeable staff and great systems in place. When we combine all these things it allows us to offer competitive prices direct to you - we offer a level playing field. Sparky Direct also subsidies your credit card transaction fee and your freight charges.

        Our main payment options are credit card Visa, MasterCard, Amex (Via Stripe payment services and 3d Secure) and PayPal.

        We also accept electronic bank transfers.
        However, funds from electronic bank transfers must be cleared before your order is sent out to you.
        Our Bank Transfer Payment Details:
        Note: Bank transfers can take between 24-48 hours to clear.
        Account name: Sparky Direct PTY LTD 
        Account number: 906121394
        BSB: 084-034
        Banking institution: National Australia Bank

        Yes, if you would like to receive coupons, specials and generally keep up to date with all the new products, join our free newsletter at the bottom of the website.

        Yes, they are a perfect gift idea for those hard to buy people, they may be renovating of building and you just don't know what to get them - A Sparky Direct Voucher would be the perfect gift. Buy your vouchers here. 

        Husband and wife team Prue and Andrew Aranovitch established Sparky Direct PTY LTD trading as Sparky Direct in 2005, the business has grown and changed significantly over the years.

        In 1997 Prue and Andrew also established a very successful electrical contracting business and a lighting shop, employing over 30 staff and training over 15 apprentices who all now have successful careers or businesses of their own. 

        In 2015 they closed the electrical contracting company and lighting shop to concentrate solely on the highly successful online company Sparky Direct.

        Sparky Direct sells electrical wholesale products all over Australia. 

        Sparky Direct was a game-changer in the online electrical market, they offer an innovative cost-effective online shopping experience. 


        My Account

        Click on "My Account" located on the top right area of the website.

        In this box you can click on the link to go to the secure log in or account creation page.
        Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.

        Click "forgot my pasword", and it will ask for your email address and then send you out a new password.

        Click the Hyperlinks for all the details on our privacy & securit or the Website Terms of Use policies.

        Buyers Guide

        Yes, Sparky Direct is Australian owned. Sparky Direct employs over 20 Australian’s in our organisation.

        Yes, all products on this website have been tested by the respective companies that manufacture or import them.

        If you would like copies of the certifications or addition product information please contact us.

        Please contact us if you have a product that you can not find on our website and we will see if we can source it and provide you with a great price.

        If it fits into our selection matrix we will add it to our site and then you will be able to purchase it.

        Sparky Direct sells a combination of well known brands like Clipsal, HPM, Cabac, Hager, Electra cables and many more.

        All our products have the manufacturer written in the description so you are aware of the brand prior to ordering.

        We also stock generic brands that have been tried and tested for over 10 years, all products are fully backed and have all the relevant Australian Standards.

        Please contact us straight away, return the faulty item and we will send you a replacement item upon inspection of the faulty item or offer you a complete refund.

        Replacement warranty and manufacturer warranty applies to all our products.


        Once an order is received, you will receive an order confirmation email to the address you entered during the sites secure checkout.

        Note: if you have not received an email - it is due to one of two things

        1. You entered your email address incorrectly (contact us)
        2. The email has gone to your spam or junk folder.

        You can check the status of your order by clicking into the "Order " section via "My Account" top menu navigation bar.

        You will also receive an email when your order has been dispatched - this email will have links to track your order.


        We only ship within Australia

        Pricing and Billing

        Log in as a member in the Members section top right side of the page.

        Once logged in, click on "View your Orders" - under Welcome "your name" - in the members section.

        Find the order you require and click on "View Details".

        You can then reprint this page as required.

        No, Sparky Direct does not offer accounts. If we did, our prices will increase to cover the additional paperwork and liability.

        Most Credit card providers offer you 30 – 45 days interest free terms anyway similar to an account from a bricks and mortar wholesaler.
        lso as a bonus most credit cards offer reward points you can then convert them to receive free gifts etc.

        Latest SparkyDirect Business Reviews

        Rated based on 4339 reviews.

        Mal James

        5 Star Google Review on 24 April 2024

        Excellent seller. Product exactly as advertised. Fast delivery. [...]

        A reviewer

        5 Star Google Merchant Review on 24 April 2024

        Great price and on time all the time we have use Sparky Direct.Jobs in sunshine coast and NSW 5star [...]

        Wayne Ridley

        5 Star Google Merchant Review on 24 April 2024

        Orders are always ready the next day. I pick up most times and the guys at reception are always helpful. [...]

        Fredrik Olsson

        5 Star Google Merchant Review on 24 April 2024

        Easy ordering, good price and quick dispatch and delivery. [...]

        A reviewer

        5 Star Google Merchant Review on 24 April 2024

        Fast delivery [...]

        A reviewer

        5 Star Google Merchant Review on 24 April 2024

        Quality produce at discounted price [...]

        Ian Lye

        5 Star Google Review on 23 April 2024

        Posted on a Saturday! Thanks guys, apologies for the late Friday order. [...]

        Wendy Rowland

        5 Star Google Review on 23 April 2024

        Awesome! [...]

        Peter Hughes

        5 Star Google Review on 23 April 2024

        We recently used Sparky Direct for the 1st time to order 2 Mercator Ikuu SPLUG03 | Smart IP44 Outdoor Single Adapter | Wi-Fi plugs. The ordering process was very simple and the items were received in good condition in a prompt time. We will have no hesitation ordering through Sparky Direct in the fu [...]

        A reviewer

        5 Star Google Merchant Review on 23 April 2024

        5 Stars [...]