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        100 Day Fuss Free Return


        No Questions Asked!

        100-Day Money Back Guarantee

        At Sparky Direct, we stand behind Our product!

        That's why we offer a 100-day money-back guarantee.

        Unsatisfied with your purchase?


        Let us know.
        • Contact us within 100 days of taking delivery.
        • Organise to return the product. Customer to pay return freight charges. Reasonable freight charges will be reimbursed should the product be deemed faulty upon inspection at our warehouse.
        • Receive a refund of the product's purchase price as long as the goods are in original packaging, haven't been installed or energised and are in a saleable condition, (excluding initial delivery charges and a restocking fee*).
        • Where a product listing expressly excludes returns under this policy, no returns will be permitted.

        Faulty Products / Warranty Claims


        Let us fix that for you
        • The manufacturer determines the warranty on products.
        • Contact us directly by phone or ticket to discuss your claim
        • After you have received authorisation to return,
        • Post back the product, 
        • We will return the product to the manufacturer and either refund or replace the item as per your instructions.

        End-of-life / Discontinued Products


        Please note that our 100-day Money-Back Guarantee is subject to specific exclusions and limitations, as outlined below:

        • End-of-Life, Clearance and Discontinued Products: Our 100-Day Money-Back Guarantee does not apply to products that are labelled or designated as "end-of-life," "discontinued," "Clearance," or any similar terminology that signifies the product is no longer being manufactured, supported, or sold by our company.
        • PPE products cannot be returned or refunded. Change of mind is not an option - Only Warranty Issues.
          PPE, or Personal Protective Equipment, is any equipment or clothing used for (personal) protection. PPE includes (but is not limited to) safety glasses, safety goggles, arc kits, ear plugs, respirators, fire blankets, safety harnesses, safety shoes, hard hats, fire blankets, knee pads, sunscreen, etc.
          These products are tested by the manufacturer and stamped with a date. Due to this testing and stamping procedure, we can not take back or refund these PPE products. Please make sure you order the correct PPE product.
        • Discretionary Exclusions: We reserve the right, at our sole discretion, to exclude certain products or product categories from our 100-day Money-Back Guarantee due to factors such as limited availability, special promotions, or other circumstances that may affect our ability to offer a refund or replacement for the product.
        • Other Terms and Conditions: The 100-Day Money-Back Guarantee is subject to our standard terms and conditions, including but not limited to our returns and refund policies. The guarantee only applies to purchases made directly through our official sales channels and is not transferable to subsequent owners or users of the product.
        • Modification or Termination: We reserve the right to modify or terminate the 100-Day Money-Back Guarantee at any time, without prior notice, and at our sole discretion. 

        Contact Us


        Customer Care team is available
        Monday - Friday, 7 am - 3 pm

        SPARKY DIRECT PTY LTD
        15 Alta Rd
        Caboolture Qld 4510
        Australia

        No Counter Sales - Pick Up Only
        All orders must be placed online before pick up in-store.

        Phone: 07 5428 3044

        SEND A TICKET

        Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount before refund.

        Return Policy

        • To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be installed or damaged in any way by the customer when the item is in the customer's possession. Please see Our Warranty Terms and Conditions for warranty claims.
        • Unless otherwise stated in a product listing, all products sold at Sparkydirect.com.au can be returned for change of mind purposes under this policy. Where a product listing specifically states that the product cannot be returned under this policy (usually due to a special order), then no returns for change of mind will be permitted. All returns are subject to the Sparkydirect.com.au Returns Policy Terms & Conditions and the Sparkydirect.com.au Website Terms and Conditions.
        Latest SparkyDirect Business Reviews

        Rated based on 7328 reviews.

        Peter Gripton

        5 Star Google Review on 30 June 2025

        Excellent service and fast delivery. Good communications. I don't have much need for purchases of electrics for home but I am happy to reuse Sparky Direct again. [...]

        A reviewer

        5 Star Google Merchant Review on 30 June 2025

        Great product, best price, fast delivery. [...]

        kevin tsetong

        5 Star Google Merchant Review on 30 June 2025

        PROMPT...goods arrived within 1 or 2 days [...]

        A reviewer

        5 Star Google Merchant Review on 30 June 2025

        5 Stars [...]

        A reviewer

        5 Star Google Merchant Review on 30 June 2025

        All goods packed well and fast shipping, quality products and great price. Would recommend. [...]

        Rob Wood

        5 Star Google Review on 30 June 2025

        Fantastic service, fast postage, well packaged and great quality products. [...]

        George Kess

        5 Star Google Review on 30 June 2025

        Very prompt delivery, received in good order. Great products at a good price. [...]

        Port Retro Refurbs

        5 Star Google Review on 30 June 2025

        Ordered some parts online - they had everything I needed in the one place - on the Wednesday and they were in my hands in Port Macquarie (classed as "rural NSW") on the Friday, so pretty happy with the speed. [...]

        Michael Toumbourou

        5 Star Google Review on 30 June 2025

        Thanks for your excellent pricing and efficient service! Lamps were well packed with padding to avoid damage in transit and delivery was quicker than expected. You can tell when people take pride in the quality of their work. I’ll definitely be looking you up again whenever I need anything electrica [...]

        Susan Grobler

        5 Star Google Review on 30 June 2025

        The most amazing company to deal with, you will def have my permanent support and I recommend you all the way. Thank you so much - I ordered from Perth delivery was brilliant and so is your pricing. Way way better than Perth- thank you [...]