Skip to main content

Search Results:

    There doesn't appear to be any pages that match your search. Try more general keywords, or just ask us!

    Search Results:

    Product Category Suggestions
      Pages

        100 Day Fuss Free Return


        No Questions Asked!

        100-Day Money Back Guarantee

        At Sparky Direct, we stand behind Our product!

        That's why we offer a 100-day money-back guarantee.

        Unsatisfied with your purchase?


        Let us know.
        • Contact us within 100 days of taking delivery.
        • Organise to return the product. Customer to pay return freight charges. Reasonable freight charges will be reimbursed should the product be deemed faulty upon inspection at our warehouse.
        • Receive a refund of the product's purchase price as long as the goods are in original packaging, haven't been installed or energised and are in a saleable condition, (excluding initial delivery charges and a restocking fee*).
        • Where a product listing expressly excludes returns under this policy, no returns will be permitted.

        Faulty Products / Warranty Claims


        Let us fix that for you
        • The manufacturer determines the warranty on products.
        • Contact us directly by phone or ticket to discuss your claim
        • After you have received authorisation to return,
        • Post back the product, 
        • We will return the product to the manufacturer and either refund or replace the item as per your instructions.

        End-of-life / Discontinued Products


        Please note that our 100-day Money-Back Guarantee is subject to specific exclusions and limitations, as outlined below:

        • End-of-Life, Clearance and Discontinued Products: Our 100-Day Money-Back Guarantee does not apply to products that are labelled or designated as "end-of-life," "discontinued," "Clearance," or any similar terminology that signifies the product is no longer being manufactured, supported, or sold by our company.
        • PPE products cannot be returned or refunded. Change of mind is not an option - Only Warranty Issues.
          PPE, or Personal Protective Equipment, is any equipment or clothing used for (personal) protection. PPE includes (but is not limited to) safety glasses, safety goggles, arc kits, ear plugs, respirators, fire blankets, safety harnesses, safety shoes, hard hats, fire blankets, knee pads, sunscreen, etc.
          These products are tested by the manufacturer and stamped with a date. Due to this testing and stamping procedure, we can not take back or refund these PPE products. Please make sure you order the correct PPE product.
        • Discretionary Exclusions: We reserve the right, at our sole discretion, to exclude certain products or product categories from our 100-day Money-Back Guarantee due to factors such as limited availability, special promotions, or other circumstances that may affect our ability to offer a refund or replacement for the product.
        • Other Terms and Conditions: The 100-Day Money-Back Guarantee is subject to our standard terms and conditions, including but not limited to our returns and refund policies. The guarantee only applies to purchases made directly through our official sales channels and is not transferable to subsequent owners or users of the product.
        • Modification or Termination: We reserve the right to modify or terminate the 100-Day Money-Back Guarantee at any time, without prior notice, and at our sole discretion. 

        Contact Us


        Customer Care team is available
        Monday - Friday, 7 am - 3 pm

        SPARKY DIRECT PTY LTD
        15 Alta Rd
        Caboolture Qld 4510
        Australia

        No Counter Sales - Pick Up Only
        All orders must be placed online before pick up in-store.

        Phone: 07 5428 3044

        SEND A TICKET

        Cancelled orders paid online by credit card or Paypal will have a 10% handling fee deducted from the purchase amount before refund.

        Return Policy

        • To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be installed or damaged in any way by the customer when the item is in the customer's possession. Please see Our Warranty Terms and Conditions for warranty claims.
        • Unless otherwise stated in a product listing, all products sold at Sparkydirect.com.au can be returned for change of mind purposes under this policy. Where a product listing specifically states that the product cannot be returned under this policy (usually due to a special order), then no returns for change of mind will be permitted. All returns are subject to the Sparkydirect.com.au Returns Policy Terms & Conditions and the Sparkydirect.com.au Website Terms and Conditions.
        Latest SparkyDirect Business Reviews

        Rated based on 5274 reviews.

        Pat

        Urgent part delivered Fast on 9 September 2024

        Great service from the team at Sparky direct. Urgently needed a replacement RCD and they delivered very fast and a great price [...]

        Brad

        5 Star Google Review on 9 September 2024

        Great prices, great service couldn’t ask for anything better if only there was a store on the Sunshine Coast [...]

        John Mcinerney

        5 Star Google Merchant Review on 9 September 2024

        Ordering was easy from web page. Delivery was fast and goods as expected [...]

        A reviewer

        5 Star Google Merchant Review on 9 September 2024

        Great experience everything packed well and delivered fast [...]

        A reviewer

        5 Star Google Merchant Review on 9 September 2024

        Quick service .Email on dispatch [...]

        A reviewer

        5 Star Google Merchant Review on 6 September 2024

        Great Service and supply times would recommend to any Electricians [...]

        Laurie Pritchard

        5 Star Google Merchant Review on 6 September 2024

        These guys are great on price and delivery is prompt. I use Sparky Direct for all my electrical needs, you can't go passed them. [...]

        CarolynBellamy AndrewBellamy

        5 Star Google Review on 6 September 2024

        Fast and efficient service [...]

        Peter Condie

        5 Star Google Review on 6 September 2024

        Great Products and service Thankyou [...]

        Brad Spinelli

        5 Star Google Review on 6 September 2024

        Great company. Very fast service and delivery. Would highly recommend. [...]