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Need help fast? For urgent enquiries, please use the chat below — it's the quickest way to get a response.
We're here to help and will reply by SMS, so you don't have to stay on the page.
Get instant help with our chat widget below — the fastest way to reach us!
Important: We operate as an online-only electrical wholesaler with no counter sales. All orders must be placed through our website.
No counter sales available - All orders must be placed online
| Days | Opening Hours |
|---|---|
| Monday | 7:00 am - 3:00 pm |
| Tuesday | 7:00 am - 3:00 pm |
| Wednesday | 7:00 am - 3:00 pm |
| Thursday | 7:00 am - 3:00 pm |
| Friday | 7:00 am - 3:00 pm |
| Saturday / Sunday | Warehouse Closed - Online orders only |
| Public Holidays | Warehouse Closed - Online orders only |
Our distribution center is located in Caboolture, Queensland - strategically positioned for fast Australia-wide shipping.
15 Alta Road
Caboolture , Qld, 4510
This is a warehouse facility only - no walk-in customers or counter sales. All purchases must be made online.
Click and Collect available - order online and we'll text when it's ready.
Pickup Orders: Pre-arranged pickup orders only. Please ensure your order is ready for collection before arriving.
Get DirectionsYes, you can call us on 1300 607 290 Monday to Friday between 7 am and 3 pm QLD time.
For super-fast service, use our chat function, and our customer service staff will be able to assist you quickly via SMS on your phone.
You can reach our customer service team on 1300 607 290, via live chat from 7am to 3pm, Monday to Friday, or through our contact form. Please include your order number, if available, so we can assist you faster. We aim to reply ASAP.
For urgent enquiries, please call us directly on 1300 607 290 or use our chat service between 7 am and 3 pm, Monday to Friday. Phone or Chat support ensures we can prioritise your request immediately, whether it’s a delivery issue, stock question, or same-day dispatch need.
You will receive an SMS once your order has been dispatched. A tracking link will also be sent to you by email. Please note that the tracking may take a few hours to become active, as it must first be scanned at the courier depot.
If you can’t locate your tracking details, contact us by phone or live chat with your order number and postcode. We’ll resend your tracking information and provide you with an estimated delivery time.
If your order hasn’t left the warehouse, we may be able to update the delivery address. Please contact us immediately via phone 1300 607 290 or live chat with your order number and the correct address details.
For returns or warranty claims, please use live chat or our contact form with your order number, product details, and photos if applicable. Our team will confirm the process and next steps. Please check our Returns Policy first for conditions and timelines.
To request a price match, send us the competitor’s quote, product link, and quantity using the contact form or live chat. We’ll verify stock, brand authenticity, and delivery costs, then confirm with you. If we have the wiggle room, we will match it.
Yes, trade and DIY customers can request bulk pricing. Please use our live chat with product SKUs and quantities. Our team will respond with a tailored quote, including delivery options and availability.
If you’re unsure about product compatibility or which item suits your job, contact our team via live chat. Share details such as application type, brand preferences, or existing equipment, and we’ll help guide you.
For stock confirmation, contact us via live chat with the SKU or product name. We’ll confirm availability, lead times, and delivery options for your location. Popular products are kept ready for same-day dispatch.
A good indicator is whether the product page displays a green "In Stock" label below the price; this indicates that we have the stock on hand.
Yes, if you need a datasheet, compliance statement, or installation guide, contact us through live chat with the product SKU, and we’ll provide the official documentation. All products we supply are genuine and compliant with Australian Standards.
We ship fast, Australia-wide, including regional and remote areas. For delivery timeframes and carrier options specific to your postcode, contact us by phone 1300 607 290 or live chat with your order details. We’ll confirm available services and costs.
Sparky Direct doesn’t offer traditional accounts, but we do provide bulk discounts and price-match options. For trade pricing enquiries, contact us via live chat with your SKUs and quantities.
Phone and live chat support are available from 7:00 a.m. to 3:00 p.m., Monday through Friday. You can always use the chat after hours, and our team will respond the next business day. From time to time, we will respond to chat questions outside of regular business hours, depending on peak loads and specific times of the year.
If you’ve already submitted a price-match or bulk quote, reply via live chat or contact us on 1300 607 290 for faster updates. Please have your request reference or product SKUs ready so we can quickly check on the progress.
We welcome feedback to help improve our service. Please use the live chat or contact form to share your comments or concerns, including your order number if applicable. All complaints are reviewed by management, and we’ll respond promptly.