Learn how to return a product for change of mind under our 100-day money-back guarantee
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100 Day Money Back Guarantee – Try any product risk-free for 100 days. Not satisfied? Return it for a full refund of the product's purchase price. We believe in our products and stand behind every sale.
Shop with Confidence: Every purchase is backed by our 100-day money-back guarantee. Return products in original condition for a full refund, or get free return shipping for faulty items.
Full 100 days from purchase date to request a return for any reason
We cover all return shipping costs for faulty, damaged, or incorrect items
Refunds processed within 10 business days of receiving your return
Watch our step-by-step video guides to understand the return process for different scenarios.
Learn how to return a product for change of mind under our 100-day money-back guarantee
Step-by-step guide for returning defective items under warranty with free return shipping
What to do when you receive an incorrect item and how to get the right product quickly
100 Days to Return: Receive a full refund of the product's purchase price when goods are returned in original packaging, uninstalled, and in saleable condition
To qualify for a return under our Change of Mind policy, products must meet the following criteria:
Call us or send a support ticket to get return authorization before sending anything back
Securely package the item in original packaging with all accessories and documentation
Send the item back using a trackable shipping method (return shipping at customer's expense)
Once inspected and approved, receive your refund via original payment method within 10 business days
Note: Return shipping costs are the customer's responsibility for change of mind returns. A restocking fee may apply to certain items.
For faulty, damaged, or incorrectly sent items, Sparky Direct covers all return shipping costs
The manufacturer determines warranty coverage. Contact us directly by phone or ticket to discuss your warranty claim, and we'll coordinate with the manufacturer on your behalf.
Sparky Direct reserves the right to modify or terminate the 100-Day Money-Back Guarantee at any time, without prior notice, at our sole discretion.
Our customer care team is here to make your return experience as smooth as possible.
Monday - Friday, 7:00am - 3:00pm (QLD Time)
Call us directly to discuss your return and get immediate assistance with the return process.
Phone: 07 5428 3044
Get immediate assistance with our live chat
For urgent return enquiries and immediate assistance, use our live chat below. We'll respond quickly and can even reply by SMS so you don't have to stay on the page.
I’ve purchased a number of times from Sparky Direct and each time it’s been friendly and efficient service. I was able to call up and add at item to my online order that I’d forgotten and they were happy to help. Good value and fast postage
Ordered lightbulbs after I couldn’t find the correct ones in any bricks and mortar shop. The items arrived promptly as advised and in perfect condition. Will definitely go to Sparky Direct in the first instance in future. Excellent experience from start to finish.
Great website! Very easy to navigate and find exactly what you’re looking for. The photos and descriptions are accurate, prices are always competitive and delivery was super fast as promised. Highly recommend!
Our Return Promise: We're committed to making returns simple, fair, and hassle-free. Your satisfaction is our priority.
You’ll receive your refund once we’ve received and checked your returned item.
Refunds are issued back to your original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.
This keeps the process straightforward, reliable, and stress-free.
If you’re unsure whether your product is eligible for return, the best thing to do is contact our customer service team. We’ll confirm everything against our policy and give you clear guidance on what to do next.
This makes sure your return goes smoothly and helps you avoid any delays or extra costs. You’ll always know exactly where you stand before returning an item.
You can trust that your return will be hassle-free with Sparky Direct's 100-day money-back guarantee. We keep the process simple by clearly explaining the conditions and making sure everything is straightforward from start to finish. Plus, our friendly after-sales team is always ready to answer questions and guide you if anything is unclear. This way, you can return with confidence and zero stress.
Every purchase comes with full after-sales support from our team. Whether you’re a trade professional or purchasing products for your electrician, we’re here to help with product advice, warranty guidance, and technical questions.
If you’re not sure whether your situation is a warranty claim or a change-of-mind return, just reach out—we’ll give you clear advice and guide you through the next steps. This way, you always have expert help on hand after your purchase.
Yes, you can return products to our warehouse located at 15 Alta Road, Caboolture, 4510 QLD.
To ensure a fuss-free returns process, please contact us before returning any products.
Sparky Direct's 100-day money-back guarantee covers all of Australia, including regional and remote areas. You may need to arrange your own courier for returns, but we’ll provide you with clear guidance to make the process simple.
For bulky or special-handling items, our team can suggest the safest and most practical transport option. This way, regardless of where you live, your return remains straightforward and stress-free.
Trade customers and bulk orders are covered by our returns policy under the same conditions: items must be unused, uninstalled, and in their original packaging. If your order was placed with an ABN or GST invoice, please keep those documents handy for a smooth process.
For larger returns, it’s best to contact us directly so we can organise the most practical and efficient solution for you. This way, even big jobs stay simple and stress-free.
Yes, some products are not covered by our 100-day money-back guarantee. This includes custom orders, clearance items, discontinued products, and cut-to-length cables, as they can’t be resold once altered or used.
These exclusions are standard across the industry to ensure safety and quality. If you’re unsure about your purchase, just check the product listing or contact us before arranging a return.
No, we will provide a refund instead of an exchange. This way, you have your money back, and then you can purchase additional products. Our after-sales support team will walk you through the options and help you pick what works best. This gives you flexibility while keeping the process simple and stress-free. Chat now.
For change-of-mind returns under our 100-day money-back guarantee, you’ll usually need to cover the return shipping cost.
If the item is faulty, damaged, or not what you ordered, we’ll arrange a solution at no cost to you.
For larger items, special courier services may be needed, and our team will guide you through the most practical option.
This way, your return is handled fairly and as promptly as possible.
Starting a return with Sparky Direct is simple. Just reach out to our customer service team and let us know what you’d like to send back.
We’ll give you clear instructions along with return authorisation details. Once approved, return the product with your proof of purchase so we can process it quickly and keep your money-back guarantee smooth and hassle-free.
if your product is faulty or dead on arrival, you’re fully covered under our returns process and the manufacturer’s warranty.
Faulty items are handled differently from change-of-mind returns, and we’ll usually arrange a replacement or repair to get you sorted quickly.
For the best outcome, contact us as soon as possible so we can guide you through the next steps. This ensures your product is safe, reliable, and working as it should.
Yes, you can return an item if you change your mind thanks to our 100-day money-back guarantee.
The product just needs to be unused, in its original packaging, and returned within 100 days. This gives you plenty of time to decide with no pressure.
If you’re unsure whether your item qualifies, our friendly customer service team is always here to help before you return it.
Yes, items can be returned as long as they are unused, uninstalled, and still in their original packaging, including all accessories.
Keeping your invoice or proof of purchase will make the process quick and easy.
If an item has already been installed or shows signs of damage, it may not qualify for return. However, our team is happy to review your situation and offer advice. This way, you know the products we restock are always safe and reliable for the next customer.
Our 100-day money-back guarantee lets you shop with confidence at Australia’s trusted online electrical wholesaler.
If you change your mind within 100 days of buying, you can return eligible items for a refund.
Just make sure the products are in resalable condition, with packaging and accessories included.
If your return doesn’t fit the standard policy, reach out to our team via chat. We’re here to help.
Contact us directly by phone or ticket to discuss your claim