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        Sparky Direct Returns & Refunds Policy

        100 Day Fuss Free Returns Policy

        Shopping with confidence at Sparky Direct means risk-free purchases with our industry-leading return policy. We stand behind every product we sell with comprehensive return options and exceptional customer support.

        100 Day Returns - Fuss Free at Sparky Direct - 100 Days Money Back Guaranteed

        How to Return Your Products

        Watch our step-by-step video guides to understand the return process for different scenarios.

        Return A Product

        Learn how to return a product for change of mind under our 100-day money-back guarantee

        Return A Faulty Product

        Step-by-step guide for returning defective items under warranty with free return shipping

        Received The Wrong Product

        What to do when you receive an incorrect item and how to get the right product quickly

        Change of Mind Returns

        100 Days to Return: Receive a full refund of the product's purchase price when goods are returned in original packaging, uninstalled, and in saleable condition

        Eligibility Requirements

        To qualify for a return under our Change of Mind policy, products must meet the following criteria:

        • Original packaging: Items must be in their original packaging with all included accessories
        • Uninstalled condition: Products must not be installed, energised, or damaged in any way
        • Saleable condition: Items must be in a condition suitable for resale
        • Within timeframe: Returns must be initiated within 100 days of purchase
        • Proof of purchase: Original receipt or order confirmation required

        Return Process Steps

        1

        Contact Us

        Call us or send a support ticket to get return authorization before sending anything back

        2

        Package Item

        Securely package the item in original packaging with all accessories and documentation

        3

        Ship to Us

        Send the item back using a trackable shipping method (return shipping at customer's expense)

        4

        Receive Refund

        Once inspected and approved, receive your refund via original payment method within 10 business days

        Note: Return shipping costs are the customer's responsibility for change of mind returns. A restocking fee may apply to certain items.

        Warranty Claims & Faulty Products

        We Pay Return Shipping

        For faulty, damaged, or incorrectly sent items, Sparky Direct covers all return shipping costs

        Warranty Process

        • Contact us immediately: Report faulty items as soon as possible
        • Manufacturer warranty applies: All products are backed by full manufacturer warranties
        • Free return shipping: We provide prepaid return labels for warranty claims
        • Quick resolution: Replacement or refund processed upon inspection

        The manufacturer determines warranty coverage. Contact us directly by phone or ticket to discuss your warranty claim, and we'll coordinate with the manufacturer on your behalf.

        Important Exclusions & Limitations

        Products Not Eligible for Return

        • End-of-Life Products: Items marked as "discontinued," "clearance," or "end-of-life"
        • PPE Products: Personal Protective Equipment cannot be returned for hygiene reasons (warranty issues only)
        • Special Orders: Custom or special-order items specifically marked as non-returnable
        • Installed Products: Items that have been installed, energised, or put into service

        Payment Method Considerations

        • PayPal/Credit Card Cancellations: A handling fee equal to the non-refundable transaction fee charged by PayPal or your credit card provider will apply to cancelled orders paid via these methods.
        • Transaction Fees: Initial PayPal merchant fees are deducted from refunds as PayPal does not refund these to merchants.

        Policy Modifications

        Sparky Direct reserves the right to modify or terminate the 100-Day Money-Back Guarantee at any time, without prior notice, at our sole discretion.

        Need Help with Returns?

        Our customer care team is here to make your return experience as smooth as possible.

        Customer Service

        Phone Support Available

        Monday - Friday, 7:00am - 3:00pm (QLD Time)

        Call us directly to discuss your return and get immediate assistance with the return process.

        Phone: 07 5428 3044

        Live Chat Support

        Instant Help Available

        Get immediate assistance with our live chat

        For urgent return enquiries and immediate assistance, use our live chat below. We'll respond quickly and can even reply by SMS so you don't have to stay on the page.

        Our Return Promise: We're committed to making returns simple, fair, and hassle-free. Your satisfaction is our priority.

        Returns FAQ

        You’ll receive your refund once we’ve received and checked your returned item.
        Refunds are issued back to your original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.
        This keeps the process straightforward, reliable, and stress-free.

        If you’re unsure whether your product is eligible for return, the best thing to do is contact our customer service team. We’ll confirm everything against our policy and give you clear guidance on what to do next.

        This makes sure your return goes smoothly and helps you avoid any delays or extra costs. You’ll always know exactly where you stand before returning an item.

        You can trust that your return will be hassle-free with Sparky Direct's 100-day money-back guarantee. We keep the process simple by clearly explaining the conditions and making sure everything is straightforward from start to finish. Plus, our friendly after-sales team is always ready to answer questions and guide you if anything is unclear. This way, you can return with confidence and zero stress.

        Every purchase comes with full after-sales support from our team. Whether you’re a trade professional or purchasing products for your electrician, we’re here to help with product advice, warranty guidance, and technical questions.

        If you’re not sure whether your situation is a warranty claim or a change-of-mind return, just reach out—we’ll give you clear advice and guide you through the next steps. This way, you always have expert help on hand after your purchase.

        Yes, you can return products to our warehouse located at 15 Alta Road, Caboolture, 4510 QLD. 
        To ensure a fuss-free returns process, please contact us before returning any products.

        Sparky Direct's 100-day money-back guarantee covers all of Australia, including regional and remote areas. You may need to arrange your own courier for returns, but we’ll provide you with clear guidance to make the process simple.

        For bulky or special-handling items, our team can suggest the safest and most practical transport option. This way, regardless of where you live, your return remains straightforward and stress-free.

        Trade customers and bulk orders are covered by our returns policy under the same conditions: items must be unused, uninstalled, and in their original packaging. If your order was placed with an ABN or GST invoice, please keep those documents handy for a smooth process.

        For larger returns, it’s best to contact us directly so we can organise the most practical and efficient solution for you. This way, even big jobs stay simple and stress-free.

        Yes, some products are not covered by our 100-day money-back guarantee. This includes custom orders, clearance items, discontinued products, and cut-to-length cables, as they can’t be resold once altered or used.
        These exclusions are standard across the industry to ensure safety and quality. If you’re unsure about your purchase, just check the product listing or contact us before arranging a return.

        No, we will provide a refund instead of an exchange. This way, you have your money back, and then you can purchase additional products. Our after-sales support team will walk you through the options and help you pick what works best. This gives you flexibility while keeping the process simple and stress-free. Chat now.

        Contact us within 100 days of receiving delivery.

        For change-of-mind returns under our 100-day money-back guarantee, you’ll usually need to cover the return shipping cost.
        If the item is faulty, damaged, or not what you ordered, we’ll arrange a solution at no cost to you.
        For larger items, special courier services may be needed, and our team will guide you through the most practical option.
        This way, your return is handled fairly and as promptly as possible.

        Starting a return with Sparky Direct is simple. Just reach out to our customer service team and let us know what you’d like to send back.
        We’ll give you clear instructions along with return authorisation details. Once approved, return the product with your proof of purchase so we can process it quickly and keep your money-back guarantee smooth and hassle-free.

        if your product is faulty or dead on arrival, you’re fully covered under our returns process and the manufacturer’s warranty.
        Faulty items are handled differently from change-of-mind returns, and we’ll usually arrange a replacement or repair to get you sorted quickly.
        For the best outcome, contact us as soon as possible so we can guide you through the next steps. This ensures your product is safe, reliable, and working as it should.

        Yes, you can return an item if you change your mind thanks to our 100-day money-back guarantee.
        The product just needs to be unused, in its original packaging, and returned within 100 days. This gives you plenty of time to decide with no pressure.
        If you’re unsure whether your item qualifies, our friendly customer service team is always here to help before you return it.

        Yes, items can be returned as long as they are unused, uninstalled, and still in their original packaging, including all accessories.
        Keeping your invoice or proof of purchase will make the process quick and easy.
        If an item has already been installed or shows signs of damage, it may not qualify for return. However, our team is happy to review your situation and offer advice. This way, you know the products we restock are always safe and reliable for the next customer.

        Our 100-day money-back guarantee lets you shop with confidence at Australia’s trusted online electrical wholesaler.
        If you change your mind within 100 days of buying, you can return eligible items for a refund.
        Just make sure the products are in resalable condition, with packaging and accessories included.
        If your return doesn’t fit the standard policy, reach out to our team via chat. We’re here to help.

        Contact us directly by phone or ticket to discuss your claim

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