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Sparky Direct Pty Ltd operates the website www.sparkydirect.com.au.
This Privacy Policy explains how Sparky Direct collects, uses, discloses, stores and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or purchasing from Sparky Direct, you agree to the terms of this Privacy Policy.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
We may collect personal information that is reasonably necessary for our business activities as an electrical wholesaler and e-commerce retailer.
This may include:
We do not store full credit card details. Payments are processed securely through third-party payment providers.
We collect personal information when you:
When you visit www.sparkydirect.com.au, certain information may be collected automatically through cookies and similar tracking technologies, including:
This information helps us analyse website performance and improve the user experience.
We may use your personal information to:
We only collect and use personal information where it is reasonably necessary for our business functions or permitted by law.
A cookie is a small text file placed on your device when you visit a website. Cookies enable websites to recognise your browser and store certain information about your visit.
Cookies do not give us access to your computer or any information other than data shared by your browser.
We use cookies to:
Cookies used on www.sparkydirect.com.au include, but are not limited to:
These services may place their own cookies and collect data in accordance with their respective privacy policies.
We use traffic log cookies to identify which pages are being used. This helps us analyse webpage traffic and improve our website to better meet customer needs. Information collected for analytics purposes is generally aggregated and de-identified where possible.
Most web browsers automatically accept cookies. You can modify your browser settings to decline cookies if you prefer.
For example, in Google Chrome, you can
Please note that disabling cookies may affect website functionality and limit certain features, including checkout processes.
We may disclose your personal information to:
Some of these providers may be located outside Australia.
Sparky Direct takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.
We retain personal information for as long as necessary to:
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.
We will promptly correct any information found to be incorrect.
If you subscribe to our marketing communications, we may use your personal information to send updates, promotions and product information.
You may unsubscribe at any time by:
We will process opt-out requests within a reasonable timeframe.
Our website may contain links to third-party websites. Sparky Direct is not responsible for the privacy practices of external sites. We recommend reviewing their privacy policies before providing personal information.
If we experience an eligible data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required.
We may update this Privacy Policy from time to time.
We value your privacy and the information you consent to share regarding our SMS marketing service.
If you opt in to receive SMS communications from Sparky Direct, we may use your information to send:
Transaction messages will be sent periodically regarding the status of your order. We will only send marketing SMS messages where you have expressly opted in to receive them. You may withdraw your consent at any time by following the unsubscribe instructions provided in the message or by contacting us directly.
Opt-in data and consent for text messaging will not be shared with third parties, except with messaging service providers engaged by us to operate and deliver our SMS program.
Our website uses cookies and similar technologies to track items added to your shopping cart, including when checkout is not completed. This information may be used to determine whether to send cart reminder messages via SMS, where you have opted in to receive such communications.
If you have questions about this Privacy Policy or wish to lodge a privacy complaint, please contact:
Sparky Direct Pty Ltd
Website: www.sparkydirect.com.au
Chat: Support Chat
Email: support@sparkydirect.com.au
Address: 15 Alta Rd, Caboolture, QLD 4510