100-Day Fuss-Free Returns
We want you to love what you buyβbut if you change your mind, thatβs okay too. Thatβs why Sparky Direct offers a 100-day money-back guarantee.
- Items must be unused, with all parts, accessories, and original packaging.
- We canβt accept returns if the product is damaged, incomplete, or not in resalable condition.
- Proof of purchase is required.
- Return shipping is the responsibility of the customer.
If your item isnβt in its original condition, please contact us before returning itβwe might save you time and money.
All products come with a manufacturerβs or supplierβs warranty
- Warranty starts from the Invoice Date
- Some suppliers offer in-home warranties and handle claims directly, so you wonβt need to uninstall or return the product. Chat with us to check if your product qualifies.
- Sparky Direct isnβt responsible for losses caused by product failure.
- Warranties are void if products arenβt installed by a licensed electrician.
Damaged or Faulty Goods
If your order arrives damaged or is faulty, let us know within 24 hours.
- Sparky Direct will pay for return shipping via an emailed return label.
- If the fault is confirmed, we will send you a replacement item or provide a refund.
Contact us via our chat to arrange the return.
Exclusions
We canβt accept returns for:
- Items that have been installed, modified, or used
- Clearance, End of life, Discontinued, or special order items (unless faulty)
- All PPE Items
- Goods returned without original packaging or proof of purchase
How to Request a Return
- Contact our customer service team with your order number.
- Confirm itβs eligible under our return or warranty policy.
- Pack the item securely and return it using a trackable service.
- Once we receive and inspect it, weβll process your refund or replacement.
Warranty starts from Invoice Date
Warranty Method: Return to Sparky Direct