100-Day Fuss-Free Returns
We want you to love what you buy—but if you change your mind, that’s okay too. That’s why Sparky Direct offers a 100-day money-back guarantee.
- Items must be unused, with all parts, accessories, and original packaging.
- We can’t accept returns if the product is damaged, incomplete, or not in resalable condition.
- Proof of purchase is required.
- Return shipping is the responsibility of the customer.
If your item isn’t in its original condition, please contact us before returning it—we might save you time and money.
All products come with a manufacturer’s or supplier’s warranty
- Warranty starts from the Invoice Date
- Some suppliers offer in-home warranties and handle claims directly, so you won’t need to uninstall or return the product. Chat with us to check if your product qualifies.
- Sparky Direct isn’t responsible for losses caused by product failure.
- Warranties are void if products aren’t installed by a licensed electrician.
Damaged or Faulty Goods
If your order arrives damaged or is faulty, let us know within 24 hours.
- Sparky Direct will pay for return shipping via an emailed return label.
- If the fault is confirmed, we will send you a replacement item or provide a refund.
Contact us via our chat to arrange the return.
Exclusions
We can’t accept returns for:
- Items that have been installed, modified, or used
- Clearance, End of life, Discontinued, or special order items (unless faulty)
- All PPE Items
- Goods returned without original packaging or proof of purchase
How to Request a Return
- Contact our customer service team with your order number.
- Confirm it’s eligible under our return or warranty policy.
- Pack the item securely and return it using a trackable service.
- Once we receive and inspect it, we’ll process your refund or replacement.
Warranty starts from Invoice Date
Domestic Use: 2 Year
Commercial Use: 2 Year
Warranty Method: Return to Sparky Direct
All Major Tech Meters sold through Sparky Direct are covered by the manufacturer’s warranty. If you believe your meter is faulty or defective, you may request an assessment under this warranty policy.
How to Lodge a Warranty Claim
To initiate a warranty claim:
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Return to Sparky Direct
Ship the meter back to Sparky Direct along with:
- A copy of your proof of purchase
- A brief description of the issue
- Your contact details
Please ensure the unit is securely packaged to prevent damage in transit.
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Forwarded for Assessment
Upon receiving your meter, we will forward it to Major Tech’s authorised service centre for inspection, testing, and calibration.
Assessment Process
Major Tech’s service lab will assess the returned unit to determine:
- Whether the fault is due to a manufacturer’s defect (covered under warranty), or
- If the issue is the result of user error or no fault is found.
Outcomes
- If approved under warranty: The product will be repaired or replaced at no cost to you.
- If not covered under warranty: The lab may offer repair services, which will be quoted and billed directly to you by the service provider.
Important Notes
As Major Tech’s service labs are independent providers, Sparky Direct cannot govern or guarantee turnaround times or any costs incurred for repairs outside of warranty coverage.
Please allow up to 7-14 working days for the return of your product.
