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        Learn more by watching our Mercator Ikuu SGW002 | Smart Home Hub | Zigbee | Connect up to 50 Devices video.

        Additional related video.

        Mercator Ikuu SGW002 | Smart Home Hub | Zigbee | Connect up to 50 Devices

        The Mercator Ikuü home hub provides a connection for your Mercator Ikuü Zigbee products. It is Zigbee 3.0 compliant for use with other Zigbee 3.0 compliant product.

        • Enables connection of your Mercator Ikuü Zigbee products to the Mercator Ikuü app
        • Connects to your home internet via Wi-Fi
        • Requirements Existing 2.4GHz Wi-Fi network
        • Zigbee 3.0 compliant
        • Low latency for quicker response times
        • Can connect up to 50 Mercator Ikuü Zigbee devices
        • Supports 1 press pairing for your Mercator Ikuü Zigbee products
        • Allows connected Zigbee devices to work with both Amazon Alexa and Google Assistant (if the product supports that feature)
        • 3 year warranty
        • Approved to AS/NZ standards

        (SGW002)

        100-Day Fuss-Free Returns
        We want you to love what you buy—but if you change your mind, that’s okay too. That’s why Sparky Direct offers a 100-day money-back guarantee.

        • Items must be unused, with all parts, accessories, and original packaging.
        • We can’t accept returns if the product is damaged, incomplete, or not in resalable condition.
        • Proof of purchase is required.
        • Return shipping is the responsibility of the customer. 

        If your item isn’t in its original condition, please contact us before returning it—we might save you time and money.

        All products come with a manufacturer’s or supplier’s warranty

        • Warranty starts from the Invoice Date
        • Some suppliers offer in-home warranties and handle claims directly, so you won’t need to uninstall or return the product. Chat with us to check if your product qualifies.
        • Sparky Direct isn’t responsible for losses caused by product failure.
        • Warranties are void if products aren’t installed by a licensed electrician.

        Damaged or Faulty Goods
        If your order arrives damaged or is faulty, let us know within 24 hours.

        • Sparky Direct will pay for return shipping via an emailed return label.
        • If the fault is confirmed, we will send you a replacement item or provide a refund.

        Contact us via our chat to arrange the return.

        Exclusions
        We can’t accept returns for:

        • Items that have been installed, modified, or used
        • Clearance, End of life, Discontinued, or special order items (unless faulty)
        • All PPE Items
        • Goods returned without original packaging or proof of purchase

        How to Request a Return

        1. Contact our customer service team with your order number.
        2. Confirm it’s eligible under our return or warranty policy.
        3. Pack the item securely and return it using a trackable service.
        4. Once we receive and inspect it, we’ll process your refund or replacement.

        Warranty starts from the Invoice Date

        Domestic Use: 3 Year
        Commercial Use: 3Year
        Warranty Method: Mercator Replacement warranty

        These specifications and characteristics outline physical, mechanical, electrical details.

        Brand Mercator
        SKU SGW002
        Barcode # 9312699202384
        Package Weight 0.079kg
        Package Width 0.086m
        Package Height 0.050m
        Package Length 0.125m
        View Datasheet
        View Brochure
        View Manual
        TYPE VALUE
        Type Smart Automation
        Brand Mercator Ikuu
        Range Mercator Ikuu
        Colour White
        Height (mm) 60
        Width (mm) 15
        Length (mm) 60
        Complete / Skin Only / Grid Plate Only Complete
        Zigbee Connections Supported Up to 50
        Wireless Frequency / Wired Port 2.4GHz
        App Requirements Mobile device running iOS or Android. (Refer to ikuu.com.au for minimum specs)
        Protocol IEEE 802.11 b/g/n
        Wiring accessories Yes
        Connectivity Wi-Fi
        System Requirements Existing 2.4GHz Wi-Fi network
        Technology Zigbee
        Warranty 3-year replacement
        IP Rating IP20 rated (Indoor only)
        Material Polycarbonate
        0.0

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